Fraunhofer Heilbronn Research and Innovation Centers HNFIZArtificial intelligence and digital technologies are fundamentally changing the way services are delivered and used. Typically human skills are being supported by machine cognitive systems, resulting in considerable efficiency gains and entirely new areas of economic growth. In addition to clarifying technological issues, this requires increasing consideration of organizational and social aspects in the development and implementation of AI-supported services.
As an international pioneer, the Research and Innovation Center “Cognitive Service Systems” will significantly shape the future of application-oriented service research using cognitive technologies, enabling sustainable value creation. With our methods and tools, we support companies and organizations in the development of AI-supported service innovations that are integrated into technical systems and implemented in economically viable ecosystems. With a holistic approach, we are setting new benchmarks for an economically, environmentally and socially sustainable future and society.
Key topics:
- Responsible AI and service quality: Formation of AI-supported services with the consideration of ethical, social and environmental factors.
- AI-supported development and delivery of cognitive service systems: Use of AI for automation, individualization and innovation of service processes.
- Innovative service technologies and infrastructures for cognitive service systems: Use of sensor technology, robotics, and digital twins for the further development of cognitive services.
- Sustainable value creation with AI: Development of new business models, data-based value creation and sustainable ecosystems.